Connection quality and speed
The eSIM works on the local mobile networks of the destination country. The connection speed varies with the network, the location, the time, the network load and the device you use.
We do not state a numerical maximum speed for the package, because the network service supplier does not provide us with a verified speed estimate for this package. Nor do we present an estimate we cannot justify. If we receive verified speed estimates, we will publish them in this information.
If the connection does not work as expected, contact customer support — you have rights under consumer protection law if there is a defect.
Description of the service
We sell eSIM data packages intended for travellers. You choose a destination and a data package and receive the eSIM electronically — no physical SIM card is delivered.
This is a fixed-term mobile data service, i.e. an internet access service: the package has a fixed data allowance and a fixed validity period, which are stated before purchase. The network connection is provided by a local network operator in the destination country. The contract is a service contract, not a one-off supply of digital content.
Ordering and conclusion of the contract
You order on the website by choosing a destination and a data package, entering your email address and accepting these terms. Before payment, you see the package you chose, its validity period and the total price.
A binding contract is concluded when the payment has been confirmed. Before that, you can change your selection or leave without being charged.
The version of these terms is 2026-09-26. An order is governed by the version of the terms in force when the order was placed; later changes do not alter an order already placed.
Price and VAT
The price shown is the consumer price and the total price of the order. If VAT or another similar tax is charged on the order, it is included in this price. The price is the amount you pay — no taxes, delivery charges or other additional fees are added.
How tax is determined depends on your country of residence, so the tax share of the price varies by country, even though the total price you pay is the same. VAT is not charged on every order. If tax is charged, its breakdown is shown in the order confirmation.
The service is also sold to consumers outside the EU. However, it is not yet possible to order from every country of residence; if ordering from the country of residence you choose is not possible right now, you will see a notice before payment, and no payment is started.
Payment
Payment is made through Stripe Checkout. We do not process or store your card details.
The order proceeds to delivery only once the payment has been confirmed.
Delivery
The eSIM activation details are delivered electronically after the payment is confirmed. The activation details are shown on the order page, which you can reach with the link you receive after ordering.
If the eSIM cannot be delivered for any reason, the order is not left open: the payment is refunded.
Activation and use
The eSIM is installed from your phone's settings using the QR code or the manual installation details. Instructions are in the guides on the website.
The validity period of the data package starts in accordance with the package's terms. The data allowance and the validity period are fixed features of the package, and unused data does not carry over to another package.
The customer's responsibility
Before buying, make sure:
- that your phone supports eSIM and is not locked to an operator
- that the destination and the data package you choose meet the needs of your trip
- that your email address is spelled correctly — it is your channel for delivery and recovery
Right of withdrawal
As a consumer, you have the right to withdraw from the contract within 14 days of concluding it, without giving any reason.
The right remains even if the eSIM has already been delivered and you start using it. This is a service contract, and the service is fully performed only when the validity period of the package you bought has ended.
You can withdraw by any unequivocal statement. In your statement, include the email address you used for the order and the order number, so that we can find your order.
We refund the full payment without undue delay, to the same payment method that was used for the payment. We do not charge for data used during the withdrawal period.
The eSIM is delivered immediately after the payment is confirmed, so that it is available to you for your trip. Starting the delivery does not remove your right of withdrawal.
Defects and delays
If there is a defect in the delivery or it is delayed, contact customer support. You have rights under consumer protection law if there is a defect.
We are not responsible for the coverage or speed of the network of the destination country's network operator, or for your device not supporting eSIM.
Availability and price changes
The availability and prices of packages may change before you order. A confirmed order is fulfilled according to its own confirmed details.
Customer support and disputes
You can contact customer support at support@pujo.fi.
If a dispute cannot be resolved between us, you can refer the matter to the Finnish Consumer Disputes Board (kuluttajariitalautakunta). Before referring the matter to the Consumer Disputes Board, contact the Finnish consumer advisory services (kuluttajaneuvonta).
The contract is governed by Finnish law, to the extent that this does not limit the consumer protection you have under the mandatory law of your country of residence.
Seller information
The service is provided by, and your contracting party is:
- Seller
- Polaris Trail LLC (LLC), registered in Wyoming, United States
- Register
- Wyoming Secretary of State, registration number 2026-001981835
- Address
- 30 N Gould St Ste N, 82801 Sheridan, WY, US
- contact@polaris-trail.com
- Customer support
- support@pujo.fi