General instructions for installing an eSIM on an Android phone.
Android menus vary by manufacturer. Below are general instructions — on Pixel, Samsung and other Android phones, the menu names may differ.
AI assistant
Order status:
Hi! I'm the Pujo eSIM AI assistant. I answer general eSIM questions, such as package prices, installation, setup and compatibility.
For orders, payments and refunds, please write to customer support.
You can also ask in your own language.
Example questions
The assistant is typing…
The assistant can't answer right now. Try again in a moment or write to customer support.
The assistant is busy right now. Try again in a moment.
You've sent many questions in a short time. Wait a moment and then try again.
This conversation has reached its question limit. Reload the page to start a new conversation, or write to customer support.
The message is too long. Shorten it to 2000 characters or fewer.
The connection was lost. Check your internet connection and try again.
The message couldn't be sent. Type your question again.
Don't type payment card details into the chat.PrivacyWrite to customer support